Support for the SIQ Smart Ball and App
SIQ Basketball App Help
1. Download the app from the App Store or Google Play Store.
2. Open the application
Log in by entering your email address. We'll send a link to the email address you provided to sign in to the app. Open the link on the same device where the application is installed. Please note that it may take a few minutes for the link to be sent and the email may end up in your spam box.
If you have a Google Account, you can quickly sign in by pressing the Google key. In this case, you do not need to confirm your email address from a separate link.
After logging in, the application opens on the Profile screen. Enter your name and length. We will use your length to estimate the throw distance and starting angle. After entering the information, a navigation bar will appear at the bottom of the screen.
Select the Shoot option from the navigation bar to activate the subscription.
3. The subscription is activated by pressing the Subscribe button. This launches the familiar In-App Purchase sequence on the Apple or Google platform. The first month is always free and you can cancel your order whenever you want!
4. When the order is successfully placed, the application is ready for use.
The app works on:
Android 7.0 or later
iOS 12.2 or later
A user account and subscription (SIQ Shooter $6.99/month or SIQ Shooter Pro $12.99/month) are required to track your shots. Each subscription level unlocks all of the app’s shot tracking features. Pro subscribers with 12 subsequent monthly payments and over 3000 shots taken during a 6 month period receive a new ball every year, and you get to keep the old ball!
Subscription is done through either the App Store or the Google Play Store. You do not commit to anything, you can cancel your order whenever you want.
If you are having issues with the subscription, please note that a single Google or Apple ID can be connected to only one user in the app. That is, using multiple accounts with one Google or Apple ID is currently not supported. If your children are using SIQ Basketball with an Apple device, we recommend enabling Family Sharing to allow your children to enjoy playing basketball while you control the payments.
If you use Family Sharing and the app is stuck at Waiting for Parent Approval but you have received payment receipt from Apple, you can force quit the app. Go back to Shoot page and press Restore.
If your ball doesn't connect to your phone, please verify the ball is within 5 meters (17 feet) from the phone. This limitation prevents your phone from accidentally connecting to someone else's ball. When shooting, the distance limit is 30 meters (100 feet).
If you are within the required distance, please ensure that you are spinning the ball as described in step 4. The ball is in deep sleep and needs a certain wake-up motion to activate. You might learn alternative ways to wake the ball but the sequence above works for everyone.
If you are within the required distance and spin the ball as instructed, your phone's Bluetooth connection may be having some trouble. You can reset it by manually toggling it off and on. Instructions for Apple and Android devices.
Finally, it is always possible that something is wrong with the app. Please check that you are using the latest version of the app. If you have the latest version installed, try first switching to Profile view and back to Shoot. If that doesn't help, try force quitting the app.
As a last resort, please reboot your phone.
SIQ Membership Levels
|SIQ Memberships||SIQ Player||SIQ Player Pro||SIQ Coach|
|Initiation Fee (includes Smart Ball)||$99||$99||$99|
|Monthly Membership Fee||$6.99||$12.99||$19.99|
|Membership Benefits||Access to all shooting app features||Access to all shooting app features||Access to all shooting app features|
|Get a new ball auto-shipped every 12 months, plus keep your old one!||Get a new ball auto-shipped every 12 months, plus keep your old one!||Get a new ball auto-shipped every 12 months, plus keep your old one!|
|Access to the SIQ Coaching app and make $ bringing your players into your SIQ squad|