If you are having issues with the subscription, please note that a single Google or Apple ID can be connected to only one user in the app. That is, using multiple accounts with one Google or Apple ID is currently not supported. If your children are using SIQ Basketball with an Apple device, we recommend enabling Family Sharing to allow your children to enjoy playing basketball while you control the payments.
If you use Family Sharing and the app is stuck at Waiting for Parent Approval but you have received payment receipt from Apple, you can force quit the app. Go back to Shoot page and press Restore.
If your ball doesn't connect to your phone, please verify the ball is within 5 meters (17 feet) from the phone. This limitation prevents your phone from accidentally connecting to someone else's ball. When shooting, the distance limit is 30 meters (100 feet).
If you are within the required distance, please ensure that you are spinning the ball as described in step 4. The ball is in deep sleep and needs a certain wake-up motion to activate. You might learn alternative ways to wake the ball but the sequence above works for everyone.
If you are within the required distance and spin the ball as instructed, your phone's Bluetooth connection may be having some trouble. You can reset it by manually toggling it off and on. Instructions for Apple and Android devices.
Finally, it is always possible that something is wrong with the app. Please check that you are using the latest version of the app. If you have the latest version installed, try first switching to Profile view and back to Shoot. If that doesn't help, try force quitting the app.
As a last resort, please reboot your phone.
