Android Troubleshooting Guide

Having issues getting your SIQ Basketball to connect (and stay connected) on your Android device? Please use the following guide to help:

• If the app does nothing at all
• Make sure your Bluetooth is turned ON
• App should read/say SPIN THE BALL
• Hold ball with two hands, looking square at SIQ logo
• Flick the ball 8-10 ft in air with aggressive backspin

• If the app attempts to connect but fails
• Update your SIQ App via Google Play to version 1.1.27
• Open the SIQ App
• Accept the alert to update firmware
• Hold ball still & close to phone until firmware update completes
• If you receive an error, try process again until it completes
• Connect ball as normal & start shooting!

• If the app gets to ~45%, then disconnects/resets
• This issue impacts a small number of Android models & needs to be addressed manually
• Please email support@siqbasketball.com with your Phone Model & Operating System

• If the app gets to ~36%, then disconnects/resets
•  Please follow steps above for "App attempts to connect but fails"